Privacy Policy

Effective Date: 02/04/2025

 

RNG Solutions Pty Ltd, trading as Everything Property Perth, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Australian privacy laws, including the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that is necessary to provide our services, including:

• Contact Information: Name, address, email address, phone number, and other contact details.
• Project Information: Details about the services requested, including the scope of work for carpentry, tiling, demolition, roof repairs, plastering, painting, and any additional services.
• Payment Information: Billing information and payment history.

We may also collect non-personally identifiable information through the use of cookies and other tracking technologies when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide you with our services (including quotes, project management, and job execution).
• To process payments and manage billing.
• To communicate with you about your project and any related matters.
• To comply with legal obligations and enforce our terms and conditions.
• To send marketing communications (with your consent), including updates, promotions, and news related to our services.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and personalize content. Cookies are small data files placed on your device. You can choose to disable cookies through your browser settings; however, this may affect the functionality of some features of our website.

The types of cookies we use include:

• Essential Cookies: Necessary for the operation of our website.
• Analytical Cookies: Used to track website usage and performance.
• Advertising Cookies: Used to deliver targeted advertising based on your interests.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To subcontractors or service providers, if necessary, to carry out specific tasks related to your project (e.g., carpentry, tiling, painting, etc.).
• To payment processors to facilitate transactions.
• To comply with legal obligations or respond to legal requests (e.g., from regulatory authorities or law enforcement).

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your consent.

5. Storage and Protection of Your Information

We take reasonable steps to ensure the security of your personal information and prevent unauthorized access or disclosure. Your data is stored securely, and we have implemented measures to protect against loss, misuse, and unauthorized access.

6. Access to Your Information

You have the right to access the personal information we hold about you, subject to certain exceptions permitted by law. If you wish to access, update, or correct your personal information, please contact us using the details provided below.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Negative Reviews and Online Feedback

While we value feedback and encourage open communication, please note that RNG Solutions Pty Ltd reserves the right to request that any negative reviews or feedback be removed if it is false, defamatory, or violates the terms of service. We encourage all clients to engage directly with us if any issues arise, as we aim to resolve them promptly and amicably.

9. Use of Subcontractors

We may engage subcontractors to perform specific work as part of your project. All subcontractors used by RNG Solutions Pty Ltd are vetted and selected based on their qualifications, experience, and suitability for the job. The subcontractors are required to maintain the same level of confidentiality and privacy as outlined in this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the effective date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way your personal information is handled, please contact us:

RNG Solutions Pty Ltd (trading as Everything Property Perth)
Email: Info@EverythingPropertyPerth.com.au